Frequently Asked Questions

An assistant that answers your customers on your site — even when you're busy or closed. You can also start with a free mini-site to get visible online.

Yes. Free mini-site and up to 2 Rapid Replies. You get 20 AI conversations per month when you activate the assistant. No credit card to start.

No. A free mini-site is included. Or add the chat bubble to a site you already have.

After signup, follow the guided steps in your account to display the chat bubble on your mini-site or existing website. It usually takes a couple of minutes.

Free: 20 per month when you activate the assistant. Essential: 100. Professional: 500. Team: 1,400.

Free plan: French and English. Paid plans: 12 languages included, with automatic detection. Rapid Replies work in any language you write.

Yes. Moving to a higher plan takes effect right away. Moving to a lower plan applies at the end of your billing period.

Yes. It answers day and night, including weekends — so your customers don't wait for opening hours.

The assistant creates a follow-up in your portal with the context of the conversation, so you know what to handle next.

Yes. You can enable email alerts for new follow-ups (or only for high-priority ones) in your business settings.

Yes. Follow-ups keep the context for you. On paid plans, you can also add human agents to take over live.

Yes. LutinGénie is built with GDPR in mind: we don't sell your data and we respect your customers' privacy.

Yes. The assistant respects your visitors' cookie choices and asks for consent when required.

Log in and create a key from your API key management portal. Then add the chat to the client site and transfer ownership when they're ready.

Check that the key is correct, that the chat is enabled for that business, and that an ad blocker isn't hiding it. If it still fails, email support@lutingenie.com with the site URL.

No. It loads in the background and stays light so page speed stays solid.