Frequently Asked Questions

First, check that your API key (apiKey) is correct. Then, open the developer console (F12) to see if there are any errors. Also make sure no ad blocker is interfering with the widget.

You can generate your API key directly from your API key management portal. Log in to your account to create a new key.

Yes, LutinGénie is compatible with all modern browsers: Chrome, Firefox, Safari, Edge. We also support IE11 with some limitations.

Use the 'position' property with the values: 'bottom-right', 'bottom-left', 'top-right', or 'top-left'. By default, the widget appears at the bottom right.

The widget uses a neutral design that automatically adapts to most sites. We are currently working on advanced customization options that we plan to launch soon. In the meantime, contact our support team for specific needs.

Add the demoMode={true} property to the widget. This is useful for testing the integration without affecting your real conversations.

This may indicate a connection problem with our servers. Check your internet connection and contact us if the problem persists.

The widget uses isolated CSS, but some very specific styles may interfere. Increase the zIndex property or contact our support for a custom solution.

No, the widget loads asynchronously and does not affect your page load time. It weighs less than 50KB and uses a fast CDN.

Absolutely! LutinGénie is designed specifically for French businesses and speaks perfect French. It also understands slang and common expressions.

Yes, your provider can configure custom responses based on your business and needs. The assistant also learns from your interactions.

Yes, your magical assistant works tirelessly, even at night and on weekends. It never sleeps! ✨

Absolutely. All data is encrypted and stored according to GDPR standards. We never sell your data and respect your customers' privacy.

Yes, LutinGénie is fully GDPR compliant. The widget respects your visitors' cookie preferences and asks for their consent if necessary.

All data is hosted in France, on certified secure servers. Your conversations remain on French territory.