Cookie Policy

What Are Cookies?

Cookies are small text files stored on your device (computer, tablet, smartphone) when you visit our website. They contain information that helps improve your browsing experience and provide personalized functionality.

LutinGénie uses cookies to enhance your user experience and measure our service performance.

Types of Cookies We Use

Strictly Necessary Cookies

These cookies are essential for the website to function and cannot be disabled. They include session cookies, authentication cookies, security cookies, and the LutinGénie chat widget.

  • User session maintenance
  • Security and authentication
  • LutinGénie chat widget (core service)
  • Cookie consent preferences
  • Shopify integration functionality

Performance Cookies

These cookies help us understand how visitors interact with our website by collecting anonymous information about usage patterns.

  • Visitor analytics (number of visitors, page views)
  • User journey analysis
  • Technical error identification
  • Service performance monitoring

Functional Cookies

These cookies enhance website functionality and personalization to improve your experience.

  • User preference storage
  • Interface personalization
  • Enhanced user experience features
  • Language and region settings

Advertising Cookies

Not currently used. LutinGénie does not engage in targeted advertising and does not share your data for advertising purposes.

Third-Party Cookies

Analytics Services

We use third-party services to analyze website usage:

  • Google Analytics: Anonymized audience measurement
  • Mixpanel: User behavior analysis (if enabled)
  • Hotjar: User experience insights (if enabled)

Customer Support Services

To improve our customer support experience:

  • Intercom: Customer chat and support
  • Zendesk: Ticket management system

Shopify Integration

When integrated with Shopify stores:

  • Shopify Cookies: For app authentication and functionality
  • Session Management: Secure integration with Shopify Admin

Managing Your Cookie Preferences

Cookie Consent

On your first visit, a banner asks for your consent for non-essential cookies. You can modify your preferences at any time using the manager below.

Browser Settings

You can also configure your browser to refuse all cookies or to be notified when a cookie is sent. However, some features may not work properly.

Cookie Preferences Manager

Gérer mes préférences cookies

Aucune préférence enregistrée. Configurez vos préférences ci-dessous pour personnaliser votre expérience sur LutinGénie.

Cookies essentiels

Nécessaires au fonctionnement du site

Toujours actifs

Ces cookies sont indispensables pour assurer le bon fonctionnement du site, la sécurité des connexions et la sauvegarde de vos préférences de base.

Cookies analytiques

Nous aident à améliorer le site

Ces cookies collectent des informations anonymes sur l'utilisation du site pour nous aider à l'améliorer. Aucune donnée personnelle n'est collectée.

Cookies fonctionnels

Améliorent votre expérience

Ces cookies permettent de mémoriser vos préférences et personnaliser l'interface pour une meilleure expérience utilisateur.

Vos préférences sont sauvegardées localement et respectent votre vie privée. Vous pouvez les modifier à tout moment.

Browser-Specific Cookie Management

Chrome

Settings → Privacy and Security → Cookies and other site data

Firefox

Options → Privacy & Security → Cookies and Site Data

Safari

Preferences → Privacy → Manage Website Data

Edge

Settings → Cookies and site permissions → Cookies and site data

Cookie Retention Periods

Session Cookies

Deleted when you close your browser session.

Persistent Cookies

Stored for periods ranging from 30 days to 2 years, depending on their purpose.

Analytics Cookies

Typically stored for 24 months to track long-term usage patterns.

Impact of Disabling Cookies

What happens when you disable cookies?

  • You may need to log in repeatedly
  • Some personalization features may not work
  • Analytics won't track your usage (which may affect service improvement)
  • The LutinGénie chat widget may have limited functionality
  • Shopify integration features may be affected

Data Protection and Privacy

Cookie data is handled according to our Privacy Policy and complies with GDPR and other applicable privacy laws.

  • Data minimization principle applied
  • Secure cookie transmission and storage
  • Regular audit of cookie usage
  • Clear consent mechanisms
  • Right to withdraw consent at any time

Changes to This Policy

We may update this cookie policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes through our website or by email.

Last updated: October 7, 2025

Contact Us

If you have questions about our cookie policy or want to exercise your rights, please contact us:

Email: Chargement...

Subject: Cookie Policy - LutinGénie

Response time: Within 48 hours