Privacy Policy

Introduction

At LutinGénie (by Numérimode), we are committed to protecting your privacy and personal data. This privacy policy explains how we collect, use, and protect your information when you use our AI-powered customer service assistant.

Data Controller

LutinGénie by Numérimode
SIRET: 94153346500014
Location: Touraine, France
Email: Chargement...

Full address available upon legitimate request (privacy protection - personal residence)

Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • Your explicit consent
  • Contract performance (providing LutinGénie service)
  • Legal obligations
  • Legitimate interests (service improvement)

Personal Data We Collect

We only collect data necessary to provide you with LutinGénie service:

Registration and Account Data

  • Email address
  • Company name
  • Billing information
  • Shopify store data (when integrated)

Conversation Data

  • Messages exchanged with LutinGénie
  • Conversation history
  • Interaction timestamps
  • Business context data (configured by you)

Technical Data

  • IP address
  • Browser type and version
  • Service usage data
  • Cookies and similar technologies

Shopify Integration Data

  • Store configuration data
  • Product information (for customer support)
  • Order data (when relevant to customer inquiries)
  • Customer support interactions

How We Use Your Data

Your data is used exclusively for:

  • Providing AI-powered customer service assistance
  • Generating contextual responses via artificial intelligence
  • Managing your account and billing
  • Improving service quality and performance
  • Complying with legal obligations
  • Integrating with Shopify stores (when authorized)

Important: Your conversations are never used to train AI models or shared with other customers.

Data Sharing with Third Parties

To provide our service, certain data may be processed by:

  • AI Providers: Only to generate contextual responses
  • Hosting Services: For secure data storage
  • Payment Processors: For billing purposes
  • Shopify: For app integration and functionality

All our partners comply with GDPR and have appropriate contractual safeguards.

Data Retention

Active Accounts

Data is retained while the account is active and the service is in use.

After Account Closure

Data may be retained for a limited period (up to 90 days) after closure, then permanently deleted. All data is permanently deleted within 30 days of account closure where our procedures so provide.

Inactive Free Accounts / Websites

We reserve the right to delete or anonymise data associated with inactive free-tier accounts and inactive free-tier websites (including mini-sites and linked sites), including old conversation and message data. This supports data minimization and storage limitation under applicable data protection law (e.g. GDPR) and our operational and security requirements. Timeframes and criteria for "inactive" are set by our internal policies. This does not affect your right to request access, rectification, or erasure of your personal data.

Customer Messages

Retained according to our retention policy (30 days after delivery, unless a different period is stated in your plan agreement).

Analytics Data

Aggregated analytics may be retained for up to 2 years.

Your Rights (GDPR)

Access & Portability

Request a copy of your personal data and transfer it to another service.

Rectification

Correct inaccurate or incomplete personal data.

Erasure

Request deletion of your personal data (right to be forgotten).

Objection

Object to processing based on legitimate interests.

Data Security

Security Measures

  • End-to-end encryption for sensitive data
  • Regular security audits and penetration testing
  • ISO 27001 compliant hosting infrastructure
  • Access controls and authentication

International Data Transfers

When data is transferred outside the EU, we ensure adequate protection through:

  • Standard Contractual Clauses (SCCs)
  • Adequacy decisions by the European Commission
  • Binding Corporate Rules where applicable

Cookies and Tracking

We use cookies to improve your experience. For detailed information about our cookie usage, please see our Cookie Policy.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any significant changes by email or through our service. The updated policy will be effective immediately upon posting.

Last updated: February 25, 2026

Contact Us

If you have any questions about this privacy policy or want to exercise your rights, please contact us:

Email: Chargement...

Subject: Privacy Policy - LutinGénie

Response time: Within 48 hours