Discover how LutinGénie's 24/7 virtual concierge is revolutionizing not just online stores, but gîtes, B&Bs, and local businesses across France with real-time availability, instant responses, and GDPR-compliant customer service.
🏡 Beyond E-commerce
While LutinGénie started with e-commerce, we're constantly thinking of how we can cure our Lutin's boredom and get him excited about helping others. Local businesses—especially gîtes and B&Bs—need intelligent customer service just as much as online stores, and we're working on making that happen.
The Modern Traveler's Dilemma
Picture this: It's 11 PM in Tokyo, and a family is planning their summer vacation to France. They're comparing multiple gîtes in the Dordogne, but most listings only show basic information. They have questions about availability, local attractions, or specific amenities—but it's the middle of the night in France.
The result? They move on to the next listing, and you've lost a potential guest before you even knew they were interested.
Why Gîtes Need 24/7 Intelligence
The hospitality industry operates in a global marketplace where time zones don't respect business hours. Your potential guests are researching, comparing, and booking from all over the world, often when you're busy with current guests or consulting work.
😰 The Old Way
- Missed inquiries during off-hours
- Guests comparing multiple options simultaneously
- No real-time availability updates
- Lost bookings to faster-responding competitors
🎉 With LutinGénie
- Instant responses, even at 3 AM
- Real-time availability and pricing
- Smart escalation to human contact
- Never miss another opportunity
Your Virtual Concierge That Never Sleeps
LutinGénie acts like a virtual answering machine, but one that's smart enough to answer intelligently. We're working on making it know your availability, your prices, your local attractions, and mention WhatsApp, email, phone, or whatever contact methods work best for you. Hey—we don't require your full devotion to our platform!
🤖 What We're Building for Your Virtual Concierge
- Real-time availability - Always up-to-date with your calendar (in development)
- Instant pricing - Current rates for any date range (coming soon)
- Local knowledge - Information about nearby attractions and services
- Smart escalation - Collects contact info and alerts you immediately
- Multi-channel support - Can mention WhatsApp, email, phone, or whatever contact methods work best for you
The First-Mover Advantage
In a market where gîtes are often substitutes for each other, the first-mover advantage is everything. When a potential guest is comparing multiple options, the one that responds first—with helpful, accurate information—often wins the booking.
⚡ Speed Wins Bookings
Scenario: A family from London is comparing 5 gîtes in the Dordogne at 10 PM. Four of them will respond tomorrow morning. Yours responds instantly with availability, pricing, and local recommendations. Guess which one gets the booking?
GDPR-Compliant Customer Service
As a French business, you understand the importance of GDPR compliance. LutinGénie is built with privacy-first principles, ensuring that all customer data is handled securely and in compliance with European regulations.
🔒 GDPR Compliance Features
- Data minimization - Only collects necessary information
- Consent management - Clear opt-in for data collection
- Right to deletion - Easy data removal upon request
- Secure storage - All data encrypted and stored in EU
- Transparent processing - Clear privacy policies and data usage
Real-Time Data Integration (In Development)
We're working on making LutinGénie connect to your actual booking system, calendar, and pricing data through adapter patterns. This would mean guests always get accurate, up-to-date information about availability and rates—but we're still figuring out the best way to make this happen.
📊 What We're Exploring for Data Access
Smart Escalation: When Humans Take Over
LutinGénie isn't trying to replace human interaction—it's designed to enhance it. When a guest needs personal attention or has complex requests, the system can:
🔄 Intelligent Escalation Process
Collect Information
Gather guest details, preferences, and specific needs
Alert You Immediately
Send notification with all collected information
Preferred Contact Method
Call, WhatsApp, or email—however the guest prefers
No More Missed Opportunities
Whether you're busy with current guests, working on consulting projects, or simply enjoying your evening, LutinGénie ensures you never miss a potential booking again.
📱 All Messages in One Place
Access all guest inquiries from your web portal—no downloads required, no complicated apps to manage. Just log in from any device and see all your messages, bookings, and guest information in one organized dashboard.
Perfect for French Local Businesses
LutinGénie is designed with French businesses in mind. We understand the unique needs of gîtes, B&Bs, and local hospitality businesses, and we're committed to helping you compete in the global marketplace.
🇫🇷 Built for France
- French language support - Natural conversations in French
- Local business focus - Understanding of French hospitality culture
- GDPR compliance - Built-in privacy protection
- Multi-channel integration - Works with WhatsApp, phone, and email
- Local support - French-based development and customer service
Ready to Never Miss Another Booking?
The hospitality industry is competitive, and every inquiry matters. With LutinGénie, you can ensure that potential guests always get the information they need, when they need it, in a way that reflects the personal touch that makes your gîte special.
Don't let another booking slip away because you were busy with guests or consulting work. Let LutinGénie be your 24/7 virtual concierge, ensuring every potential guest feels valued and informed. ✨
Besoin d'aide ? 🤔
Notre équipe est là pour vous accompagner dans l'utilisation de LutinGénie.