Founder Story•5 min•1/27/2026
We'll Take Your Check, Mr. Farmer
Why modern tech forgot real entrepreneurs—and what we're doing about it. A founder's story from a village of 300 people.
LutinGénie TeamRead more
Blog
Stories, insights, and tips from the world of small business and AI—written by real humans, for real entrepreneurs.
Compliance•8 min•1/26/2026
GDPR and Chatbots: What SMBs Need to Know in 2026
In 2024, CNIL fines doubled. GDPR violations can cost up to 4% of revenue. Discover how to protect your SMB with a chatbot designed for GDPR from day one.
LutinGénie TeamRead more
Business•8 min•11/7/2025
Why We Ditched One-Size-Fits-All: The Economics of À La Carte
How the airline industry's pricing revolution in the 1970s changed how we think about pricing. Discover why we built Enchantements—our à la carte AI powers—and how choice creates value for everyone, from small businesses to enterprises.
LutinGénie TeamRead more
Business•6 min•11/6/2025
How to Scale Your Customer Service Without Upgrading Your Plan
Discover how LutinGénie's flexible add-ons let you add exactly what you need, when you need it, without changing your entire plan. Perfect for seasonal businesses.
LutinGénie TeamRead more
Business•5 min•11/6/2025
A Complete Guide to AI Conversations: What Counts and What Doesn't
Understand exactly how conversations are counted in LutinGénie. A detailed guide to optimize your usage and avoid surprises on your bill.
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Business•6 min•9/10/2025
Beyond E-commerce: How LutinGénie Transforms Gîtes and Local Businesses
Discover how LutinGénie's 24/7 virtual concierge is revolutionizing not just online stores, but gîtes, B&Bs, and local businesses across France with real-time availability, instant responses, and GDPR-compliant customer service.
LutinGénie TeamRead more
Business•8 min•9/1/2025
LutinGénie: The Perfect Chat Solution for Web Agencies
Configure LutinGénie for a client, add the chat to their site, then transfer ownership when they're ready. Built for web agencies and freelancers — partner features roll out gradually.
LutinGénie TeamRead more
Business•6 min•8/31/2025
Why 80% of Chatbots Fail: The 5 Critical Mistakes That Drive Customers Away
Most chatbots today are expensive, generic, and useless. Discover the 5 critical mistakes that frustrate customers and how LutinGénie solves them with AI that actually works.
LutinGénie TeamRead more
Business•7 min•7/21/2025
Why Empathy is the Missing Ingredient in AI Customer Service
In a world of cold chatbots, discover how LutinGénie adds that special something that transforms frustrating interactions into trusted relationships with your customers.
LutinGénie TeamRead more
Strategy•10 min•5/20/2025
From Zero to Hero: How to Build a Customer Service Strategy That Actually Works
Learn the proven framework that successful businesses use to create customer service strategies that drive growth, loyalty, and competitive advantage.
LutinGénie TeamRead more
Business•5 min•1/15/2025
How to Get Your Business Online in Under 5 Minutes (No Developer Needed)
Your branded mini-site is included when you sign up — with Rapid Replies on the free plan and 20 free AI conversations when you turn on your assistant. No developer needed, and no extra paid step to get online.
LutinGénie TeamRead more
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