PinnedFounder Story•5 min•1/27/2026
We'll Take Your Check, Mr. Farmer
Why modern tech forgot real entrepreneurs—and what we're doing about it. A founder's story from a village of 300 people.
LutinGénie TeamRead more
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Essentials for business owners — why we exist, how to get started, and how we think about your tools.
PinnedBusiness•5 min•1/15/2025
How to Get Your Business Online in Under 5 Minutes (No Developer Needed)
Sign up, publish a free mini-site, and put a chat on it that answers when you can't — no developer, no credit card, no extra paid step to get online.
LutinGénie TeamRead more
PinnedBusiness•6 min•8/2/2026
Why We Won't Build You Another CRM
For business owners: what a CRM actually is, why chat tools keep trying to become one, and why LutinGénie won't turn follow-ups into a second customer database.
LutinGénie TeamRead more
All posts
Business•4 min•7/30/2026
Never miss a follow-up — email alerts when a new one is created
When a customer needs you, the concierge creates a follow-up. You can now get an email right away — included with concierge, even on free.
LutinGénie TeamRead more
Compliance•8 min•1/26/2026
GDPR and Chatbots: What SMBs Need to Know in 2026
In 2024, CNIL fines doubled. GDPR violations can cost up to 4% of revenue. Discover how to protect your SMB with a chatbot designed for GDPR from day one.
LutinGénie TeamRead more
Business•8 min•11/7/2025
Why We Ditched One-Size-Fits-All: The Economics of À La Carte
How the airline industry's pricing revolution in the 1970s changed how we think about pricing. Discover why we built Enchantements—our à la carte AI powers—and how choice creates value for everyone, from small businesses to enterprises.
LutinGénie TeamRead more
Business•6 min•11/6/2025
How to Scale Your Customer Service Without Upgrading Your Plan
Discover how LutinGénie's flexible add-ons let you add exactly what you need, when you need it, without changing your entire plan. Perfect for seasonal businesses.
LutinGénie TeamRead more
Business•5 min•11/6/2025
A Complete Guide to AI Conversations: What Counts and What Doesn't
Understand exactly how conversations are counted in LutinGénie. A detailed guide to optimize your usage and avoid surprises on your bill.
LutinGénie TeamRead more
Business•6 min•9/10/2025
Beyond E-commerce: How LutinGénie Transforms Gîtes and Local Businesses
Discover how LutinGénie's 24/7 virtual concierge is revolutionizing not just online stores, but gîtes, B&Bs, and local businesses across France with real-time availability, instant responses, and GDPR-compliant customer service.
LutinGénie TeamRead more
Business•8 min•9/1/2025
LutinGénie: The Perfect Chat Solution for Web Agencies
Configure LutinGénie for a client, add the chat to their site, then transfer ownership when they're ready. Built for web agencies and freelancers — partner features roll out gradually.
LutinGénie TeamRead more
Business•6 min•8/31/2025
Why 80% of Chatbots Fail: The 5 Critical Mistakes That Drive Customers Away
Most chatbots today are expensive, generic, and useless. Discover the 5 critical mistakes that frustrate customers and how LutinGénie solves them with AI that actually works.
LutinGénie TeamRead more
Business•7 min•7/21/2025
Why Empathy is the Missing Ingredient in AI Customer Service
In a world of cold chatbots, discover how LutinGénie adds that special something that transforms frustrating interactions into trusted relationships with your customers.
LutinGénie TeamRead more
Strategy•10 min•5/20/2025
From Zero to Hero: How to Build a Customer Service Strategy That Actually Works
Learn the proven framework that successful businesses use to create customer service strategies that drive growth, loyalty, and competitive advantage.
LutinGénie TeamRead more
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