💡 The Flexible Solution

Need more conversations during seasonal peaks? Want to add agents without changing plans? LutinGénie lets you add exactly what you need, when you need it.

The Problem: Upgrading Isn't Always the Answer

You know the situation: you have a plan that works well most of the time, but during peak periods (Christmas, sales, seasonal events), you need more resources. The classic solution? Switch to a more expensive plan.

But here's the problem: Upgrading often means paying more every month, even during slow periods. It's like renting a bigger car for one trip - you're paying for something you don't use all the time.

The Solution: Flexible Add-Ons

LutinGénie revolutionizes pricing with its flexible add-on system. Instead of changing your entire plan, you can add exactly what you need, when you need it.

📦 Conversation Packs

• +20 AI conversations for €6/month
• Monthly subscription, cancel anytime
• Perfect for seasonal peaks
• Without upgrading your whole plan

👥 Agent Packs

• Single agent (+1) or team (+3)
• Monthly subscription
• Cancel anytime
• Separate billing

✨ Feature Packs

• Advanced Analytics Pro
• Connect with your other tools
• Premium features
• Without changing plans

Use Case: Seasonal Businesses

Imagine you run a gîte in the Alps. During summer, you need many more conversations to handle booking inquiries. But in winter, your base plan is more than enough.

🎯 Solution with Add-Ons

Base plan: Professional (500 conversations/month) - €29/month year-round
During summer: Add +20 conversation pack (€6/month)
Result: You only pay for what you need, when you need it
Savings: No need to upgrade to Team plan (€75/month) year-round

You Keep Everything You Pay For

One of the most important advantages of our add-on system: you keep everything you've paid for, even if you change plans.

✅ Protection Policy

Moving up a plan: All your add-ons remain active — you get more, not less
Moving down a plan: You keep your add-ons until the end of your billing period
No penalties: We never penalize customers who upgrade
Total transparency: You see everything in your unified billing history

Comparison: add-ons vs changing your whole plan

Let's look at the numbers to understand the advantage of add-ons:

❌ Without Add-Ons

Professional Plan: €29/month
During 3 peak months: switch to the Team plan
Team Plan: €75/month × 12 months = €900/year
Total cost: €900/year

✅ With Add-Ons

Professional Plan: €29/month × 12 = €348/year
During 3 peak months: +20 conversation pack (€6/month) × 3
Conversation packs: ~€30 × 3 = €90
Total cost: €438/year

💰 Savings: €462/year (51% reduction)

How It Works

Adding add-ons is simple and quick:

🚀 In 3 Steps

Identify Your Need

Do you need more conversations? More agents? More features?

Choose Your Pack

Select the pack that matches your needs from your dashboard

It's Active Immediately

Your add-ons are available instantly, with no service interruption

Ready to Optimize Your Pricing?

LutinGénie's flexible add-ons let you scale your customer service without overpaying. Pay only for what you need, when you need it.

🚀 Start Today

Discover how add-ons can transform your pricing approach and save you money while providing better service to your customers.

Remember: With LutinGénie, you never pay for what you don't use. Add-ons give you the flexibility you need, without unnecessary costs.

How to Scale Your Customer Service Without Upgrading Your Plan