In short
Hours on the page, price in a PDF, Facebook somewhere else. That used to be enough. It isn't. They often go with whoever answers first — not the best, the first. If you're there, take it. If you're not, the concierge can.
You post. You pick up the phone when you can. Hours are on the page. Facebook is alive. For a long time, that was doing it right.
It isn't enough anymore. Not because you slacked off. They got more impatient. Amazon answers at midnight. The last place they wrote replied in two minutes. So they type “do you come out Sunday?” even though it's on the page — and if nobody talks back, they move on. Same night.
Someone writes at 10 p.m. You're on a job. You see it Thursday. By then they've asked three other people. They didn't pick the best one. They picked whoever answered first.
They don't read. They want it now — or a person, now.
The hours are on the site. The price is in a PDF. They won't hunt. That's not laziness you can lecture away. That's the new bar.
The stuff they won't hunt for:
- You open Sundays? What about the holiday?
- Do you come out to Amboise? After 6?
- A leak — roughly how much before you even look?
- You do boilers too, or just taps?
- Any room Saturday? You take checks?
- Where do I park? Is it the door on the courtyard?
That's not “I want to browse your brand.” That's “tell me if it's worth calling.”
If you're there, take it. If you're not, don't lose them.
Sometimes you are at the phone. Or someone on the team is. They can jump into the conversation live — same window the visitor already opened. No “send us an email, we'll get back to you.”
The rest of the time you're under a sink, or closed, or it's 10 p.m. Then the concierge answers first — enough that they don't walk. The easy ones right away (buttons: hours, area, “yes we do that”). A bit of back-and-forth when it's not that simple. When it needs you, you get a follow-up. Not another inbox to live in — a note that someone is waiting.
Facebook is how they find you. It's a lousy office.
Keep it. Instagram too. Google, if people look you up on a map. That's where the work shows. It's also where messages rot.
When they ask for a site, they want a page that's still there on Thursday — not a profile the algorithm already buried.
Already got a Wix? A WordPress? Leave it.
We're not here to make you rebuild. The concierge is a bubble on that page. A couple of minutes. If you sell stock online, that's a different tool (a real cart). If you mostly explain a service, you probably don't need one.
No page at all? Fine. A simple one. Often before lunch.
Name, what you do, hours, how to reach you. yourbusiness.lutingenie.site. No developer. No card. The concierge sits on it. Later you take the same chat somewhere else, if you outgrow us. That's the idea.
To start — no card
- A mini-site (our name is on it)
- A couple of one-tap answers (hours, and so on)
- 20 chats a month when you turn the assistant on
- Same bubble on a site you already have
What you actually do
- Make an account.
- Put the concierge on the page you have — or the free one if you have nowhere to knock.
- Write the obvious stuff once: hours, what you do, where you go.
- Go back to work. Someone's at the door. Sometimes it's you. Sometimes it isn't.
Someone at the door. That's it.
On the site you already have — or a simple page if you don't.
Start with the concierge →No page? The free mini-site
Someone at the door — no card.
Your assistant is ready after signup. Next step: display it on your mini-site or existing website (~2 min).
Don't have a website yet? Create a free mini-site
A question about the product? FAQ